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Shipping & Returns

Shipping Policy

Thank you for visiting and shopping at algae.proviron.com. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within one business day. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Orders with a value above 100 € will be sent free of charge. For orders with a lower value a fee of 15€ will be charged. Shipping charges for your order will be calculated and displayed at checkout.

Proviron Industries nv. has chosen to work with specific carriers so as to guarantee the most speedy and satisfying delivery. Shipments within Europe are handled by either PostNL, DPD or BPack Worldwide depending on your location. All shipments outside Europe are handled by BPack Worldwide. The carrier for your country will automatically display at checkout.

Estimated delivery times vary upon destination. Indicative delivery times can be consulted at the information panel of the respective products. All delivery times are estimates and not guaranteed. Delivery delays can occasionally occur.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Proviron Industries nv. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Proviron Industries nv. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Customer Return and Refund Policy

As part of our Customer Service commitment, Proviron Industries nv. will advise our customers to choose their items carefully as Proviron Industries nv. does not accept refunds or exchanges to any extent permitted by law. All items from our online store are sold on a non-returnable basis unless defective. Please check that all items received are what you have ordered. If you have received an INCORRECT item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with or not in their original condition.   

Contact must be made by you within 3 days of receiving your items. 

You are welcome to a refund or exchange where:

  • the incorrect item(s) are delivered (provided the item(s) have not been opened or tampered with and are in re-saleable condition); or
  • an item is faulty; or
  • to any extent permitted by law

No refund given, exchange offered or correspondence will be entered into for:

  • Change of mind
  • Products that have been opened or tampered with or are not in a resalable condition
  • Incorrect orders made by the recipient

 

Defective items

Defective items must be returned within (3) three days of the purchase date, at the customers expense, to be eligible for replacement. It is strongly recommended that your package be registered or in some way trackable. We will not be responsible for items lost in the post. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered.   

Incorrect or Damaged Items

Contact Proviron Industries nv. using the contact form on this website within two (2) working days of receipt of goods. We will contact you. Have some photos available as this helps out a lot. Prior approval, in the form of a return material authorization (RMA) must be obtained from Proviron Industries nv. before returning goods. A return material authorization Number will be given to you upon approval. If goods arrive without an authorisation number it is a breach of the conditions of using the service and your order will be rejected. Please do not throw out damaged items until authorisation to do so has been given.   

Goods will be accepted for replacement at the sole discretion of Proviron Industries nv.. The nature of our products makes a refund difficult. Please choose wisely. Under privacy laws we do not and cannot hold your credit card details on file.   

Returning Goods

  1. Obtain a Return Material Authorization (RMA) number by using the contact form on the website.
  2. Goods must be returned in their original packaging in a saleable state at customers expense.
  3. Goods will be accepted for replacement at the sole discretion of Proviron Industries nv..